Privacy policy

01Data controller

The owner of the database and data controller is D'Cora Hogar Perú E.I.R.L., Tax ID (RUC) 20603899572, with registered address at Av. Coronel José Leal N.° 282, Lince, Lima, Perú.

For any privacy enquiry, contact us through our contact channels or on WhatsApp at +51 981 082 480.

02Data we collect

We only collect the data you voluntarily provide or that is required for the secure operation of the site:

• Identification and contact data: name, phone, email, city, company or brand.
• Request data: messages, products of interest, quotes and distributor applications.
• Complaints Book data: type and number of ID document, address, ubigeo, details of the complaint and, where applicable, details of the parent or guardian.
• Technical data: IP address and browsing data, used solely for security and abuse prevention.

03Purposes of processing

• Answering your enquiries and sending you quotes.
• Assessing your application as a distributor or decorator and contacting you.
• Registering, handling and answering your claims and complaints under the Consumer Protection Code (Law No. 29571).
• Managing the business relationship and complying with legal obligations.
• Keeping the website secure and preventing spam and fraud.

We do not use your data for other purposes without your consent, nor do we make automated decisions about you.

04Consent and legal basis

By ticking the acceptance box on our forms you give your free, prior, express, informed and unequivocal consent to the processing of your data under this policy. You may withdraw it at any time.

Data recorded in the Complaints Book is processed to comply with a legal obligation.

05Recipients and transfers

We do not sell or transfer your data to third parties for commercial purposes. To run the site we work with technology providers acting as data processors: the web hosting service (Vercel Inc., United States) and our corporate email provider. This may involve a cross-border data flow, carried out with adequate security and confidentiality safeguards.

We may share information with competent authorities, such as INDECOPI, when required by law.

06Retention period

• Enquiries and quotes: up to two (2) years from the last contact.
• Distributor applications: during the assessment and up to one (1) year afterwards.
• Complaint forms: at least two (2) years from registration, as required by Complaints Book regulations.

Once these periods expire, data is securely deleted or anonymised.

07Your rights

You may exercise your rights of information, access, rectification, cancellation, objection and any other rights under Law No. 29733 by sending your request through our contact channels together with a copy of your ID document. We will reply within the legal deadlines.

If you believe your request has not been addressed, you may contact the National Authority for Personal Data Protection of the Ministry of Justice and Human Rights.

08Cookies and local storage

This site does not use advertising or tracking cookies. We only use one functional cookie to remember your language (NEXT_LOCALE) and your browser's local storage to keep your quote list. You can delete them in your browser settings.

09Minors

Our services are intended for adults. If a minor wishes to file a complaint, they must do so together with their parent or guardian, whose details are recorded on the complaint form.

10Changes to this policy

We may update this policy to reflect regulatory or operational changes. The date of the last update appears at the top of this page.