Consumer service

Complaints Book

In accordance with Peru's Consumer Protection and Defence Code (Law No. 29571), we provide our virtual Complaints Book (Libro de Reclamaciones).

Complaint form

N.° assigned on submission

Date: —
Company name: D'Cora Hogar Perú E.I.R.L.
Tax ID (RUC): 20603899572
Registered address: Av. Coronel José Leal N.° 282, Lince, Lima, Perú

Full name *

ID document type *

Document number *

Phone / mobile *

Email *

Address *

Department *

Province *

District *

I am under 18

Type *

ProductService

Amount claimed (S/) — optional

Order or receipt no. — optional

Description of the product or service *

Request type *

Claim (Reclamo)Dissatisfaction related to the products or services.Complaint (Queja)Dissatisfaction not related to the products or services, or discontent regarding customer service.

Details of the claim or complaint *

Consumer request *

I declare that the information provided is true.

I accept the privacy policy and the processing of my data to be contacted.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI.
The provider must answer the claim or complaint within no more than fifteen (15) non-extendable business days.
You will receive a PDF copy of your complaint form at the email address you provide.